WhatsApp Auto-Reply
Replies instantly to every customer message in Malay, English, or Mandarin 24/7.
AI EMPLOYEE FOR MALAYSIAN SMEs
Customer Relationship
Every customer feels like your number one
Malaysian customers expect fast replies, and most of them expect them on WhatsApp. When messages pile up overnight or during a rush, customers feel ignored and move on. Boleh AI builds an AI customer relationship employee that replies instantly, 24/7, in Malay, English, or Mandarin — booking appointments, answering common questions, collecting reviews, and escalating only the complex cases to your human team.
What it does
What your Customer Relationship AI employee handles
Every capability is trained on the way your business works — your SOPs, your tools, your tone of voice.
Appointment Booking and Reminders
Manages booking availability, confirms appointments, and sends reminder notifications.
Customer Support Tickets
AI handles tier-1 questions and escalates only the complex ones to your human team.
Review and Feedback Collection
Politely asks happy customers for Google reviews and surfaces complaints before they become public.
Birthday and Anniversary Automation
Sends personalised greetings and promotions to customers on special dates.
Loyalty and Re-Engagement
Wins back dormant customers with personalised offers based on their past purchases.
Complaint Escalation Routing
Classifies complaints by severity and routes them to the right department automatically.
How It Works
Your Customer Relationship AI employee, step by step
01
We train it on your business
Your AI is trained on your products, FAQs, booking rules, and tone of voice so every reply is accurate and on-brand.
02
It answers every message instantly
Customers get an immediate, helpful reply on WhatsApp at any hour, in their preferred language — no more overnight backlog.
03
It books, reminds, and follows up
Appointments are confirmed and reminders sent automatically, reducing no-shows, while happy customers are nudged for Google reviews.
04
It escalates what matters
Complex questions and complaints are classified and routed to the right person on your team, so humans handle only the cases that truly need them.
FAQ
Customer Relationship questions, answered
Yes. The AI detects and responds in Malay, English, or Mandarin, which lets you serve the full range of Malaysian customers without missing a beat.
Yes. We set it up on WhatsApp so it works on the channel your customers already use, handling enquiries, bookings, and updates directly in chat.
The AI handles tier-1 questions instantly and classifies complaints by severity, escalating and routing the complex ones to the right human team member so nothing is mishandled.
No. It is trained on your tone and answers naturally. Most customers simply experience fast, helpful service — and you can set exactly when a human steps in.
Ready to put your Customer Relationship on autopilot?
Book a free consultation. We will map your workflows and show you exactly what your AI employee can take off your plate — with a free 1-week trial and no setup fee.